Intuit is a leading provider of personal finance, small business accounting, and consumer tax preparation software. Its flagship products include QuickBooks®, Quicken® and TurboTax®. Intuit has been listed among the Fortune 100 Best Companies for much of the last decade—largely because it values its 8,000 global employees as highly as its millions of customers.
Intuit was an early adopter of consumer-driven plans, and for the last 10 years has continuously evolved its programs to help employees improve their health and financial security. Since 2007, Intuit’s user-centric benefits website and commitment to robust year-round education has assisted employees in using and appreciating their benefits. Now, that site supports employees in 10 countries—featuring culturally relevant content, images and technical infrastructure to offer all employees a personalized experience.
We redesigned the site in 2014, driven by Intuit’s commitment to continuously improve the employee experience. We took our cues from Intuit’s own “Design for Delight” approach to product design, and made our decisions about site design and content organization based on in-depth employee feedback gathered through one-on-one interviews and focus groups.